Question 1

What is Typing Insights?

Accepted Answer

Typing Insights is a B2B typing test platform for organizations. It lets you create and send typing assessments to participants, then review accuracy, words per minute (WPM), and other performance results in a consistent, shareable report. It is designed for pre-employment screening, team evaluations, and training use cases, with talent teams and HR as the primary audience.

Question 2

Is Typing Insights only for hiring?

Accepted Answer

No. The product is built for HR and recruiting use cases first, but you can also use the same flow for training programs, education, and internal team assessments. The workflow—create a test, send a link, review results—works for any org that needs a fair, objective typing check.

Question 3

What does a typing assessment measure?

Accepted Answer

Assessments report typing speed (WPM), accuracy, time spent, error counts, and completion. You can configure timed, full-text, word-count, or practice tests and set minimum WPM and accuracy thresholds to pass. Results help you compare participants under the same conditions instead of ad hoc self-reported skills.

Question 4

What is Review & Replay?

Accepted Answer

Review & Replay lets your team play back a participant’s attempt keystroke by keystroke. You can watch how someone typed—including corrections, pacing, and pauses—at 0.25x to 4x speed, with a character-level comparison against the original passage. It turns a single score into evidence you can review. Review & Replay is available on the Pro and Elite plans.

Question 5

How do assessment groups and categories work?

Accepted Answer

Templates are the reusable tests you build. Assessment groups bundle one or more templates into a program you assign to participants, and categories let you organize groups by purpose or cohort. You set expiration windows and retake rules once, then assign an entire cohort in a few clicks.

Question 6

Are typing sessions checked for unusual patterns?

Accepted Answer

Yes. Assessments can flag typing patterns that differ enough from the norm to merit staff review, ranked by severity. Flags are a prompt to look closer—often with Review & Replay—not proof of a problem, so your team can focus attention on the sessions that need it.

Question 7

Can multiple people on my team use it, with different access?

Accepted Answer

Yes. You can invite team members, assign roles with custom permissions, and work across multiple teams or organizations. Team members can also leave review notes on individual attempts. Team management is included on Standard and above, and seat counts vary by plan.

Question 8

Can we brand it and control how long data is kept?

Accepted Answer

Organizations can add a company name and logo for participant-facing branding, choose what participants are called (for example, “Candidate” or “Student”), and configure data retention and default assignment expiration. Custom branding is available on Pro and Elite.

Question 9

How are participants given the test?

Accepted Answer

You share a link. The participant opens it in a focused test experience in the browser, completes the assessment, and your team can view results in the app when they are ready. No app install is required for participants in typical use.

Question 10

Where is support based, and can we talk to someone?

Accepted Answer

Our team offers U.S.-based support. You can use the contact form, email, or request a live demo. Enterprise customers can get a dedicated point of contact depending on the plan.

Question 11

How is participant and employer data handled?

Accepted Answer

Employers are responsible for their use of the platform; Typing Insights processes assessment data in line with our Privacy Policy. We use security measures including encryption and access controls. For details on retention, rights, and subprocessors, see the Privacy Policy linked in the site footer.

Question 12

What is the Pay As You Go plan?

Accepted Answer

Pay As You Go lets you create one test template and pay $8 per individual assessment. No monthly commitment required — just save a payment method and pay only when you assign tests. Great for occasional or seasonal assessments.

Question 13

Can I upgrade or downgrade my plan anytime?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges or credits to your account.

Question 14

What happens if I exceed my monthly participant limit?

Accepted Answer

If you reach your monthly participant limit, you'll be prompted to upgrade to a higher tier. Alternatively, you can wait until the next billing cycle when your limit resets.

Question 15

Can I add more members to my plan?

Accepted Answer

Standard, Pro, and Elite can add extra members for $10/mo each on monthly billing, or $8/mo each on annual billing (20% off). Enterprise plans include unlimited members.

Question 16

Do you offer refunds?

Accepted Answer

We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied within the first 30 days, contact our support team for a full refund.

Question 17

Is there a free trial or free plan?

Accepted Answer

We do not offer a free trial or free tier. Pay As You Go bills per assessment with no monthly commitment, so you can start small without a subscription. For Enterprise or custom deployments, contact sales.

Question 18

Can I cancel my subscription anytime?

Accepted Answer

Absolutely. You can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period.

Question 19

Do you offer discounts for annual billing?

Accepted Answer

Yes! Annual billing saves you 20% compared to monthly billing. The discount is automatically applied when you select annual billing.

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